Required skills

communication skills to interact with enterprise personnel customers and other contractors while maintaining a customer focus and consideration of customer needs

literacy skills to interpret technical documentation such as software and hardware manuals specifications and relevant enterprise policy and documentation

numeracy skills to take and analyse measurements

planning and organisational skills to organise testing and contingency plans

problem solving skills to solve software hardware and logistics problems

safety awareness skills to follow occupational health and safety OHS requirements and work practices

task management skills to work systematically with required attention to detail

technical skills to

conduct tests on software and hardware units

load software

use diagnostic programs and equipment

Required knowledge

features and operating requirements of testing routines and equipment key performance indicators KPIs and service level agreements

information required to operate software and hardware according to a test specification

manufacturers requirements for operation of equipment

specific organisational requirements relating to the activity and site conditions

system maintenance and upgrade procedures codes of practice and other formal agreements that impact on the work activity

test methods performance and integration requirements

typical issues and challenges that occur with new software and hardware releases

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop a plan for testing new software releases including functionality and performance under load conditions

develop a contingency plan recognising potential causes of problems and impact on service levels

test compatibility of software and hardware with existing system

analyse impact of integration of new hardware and software release on the network and make recommendations for improvement

Context of and specific resources for assessment

Assessment must ensure

a system to verify compliance and compatibility of software and hardware

test equipment currently used in industry

systems manuals vendor specifications and enterprise policy

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate testing compatibility of software and hardware with existing system and analysing problems arising

review of test regime including test results with analysis and improvement recommendations prepared by the candidate

review of contingency plan prepared by candidate

oral or written questioning of the candidate to assess knowledge of test methods performance and integration requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Implement planned network changes with minimal impact to the customer

ICTTEN6045A Implement planned network changes with minimal impact to the customer.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Testing environment may include:

Tests may include:

Test equipment may include:

Compatibility may include affect on: